Specified Commercial Transactions Act

Operating company

Silna Japan Co., Ltd.

3F Arte Building, 2-24 Honmachibashi, Chuo-ku, Osaka 540-0029



Operation Manager

Mina Kanemura and Atsushi Watanabe

method of payment

Credit card payment

Product sales price

Listed on each product page

Delivery charge

800 yen

Product delivery time

For deliveries within Japan, we will deliver within 7 days of ordering. If there is a delay, we will notify you by email.

Returns, exchanges, cancellations, etc.

We do not accept returns, refunds, or exchanges.

However, we will only accept returns or exchanges in the following cases:

  1. If the product or quantity is different from what you ordered, please contact us within 7 days of receiving the product. If you have already used the product, we may not be able to accept the return even if the product was incorrectly packaged.
  2. If the product is defective (broken, scratched, stained) After you contact us, we will check whether a replacement product is available and whether there is any problem with the replacement product. Once we receive the product back, we will check the defective part and send you a replacement product.
  3. Inquiries regarding product returns and exchanges will only be accepted via email or telephone.
  4. After the sales contract has been concluded, we cannot accept cancellations of orders due to customer convenience.